Support Services –Getting the Most Out of Your Investment
At M2 Systems, providing superior services and support through your entire product life cycle is simply standard operating procedure. We are able to help you plan, configure and install our products and we stay involved with any required training, support and on-going customization. It is our goal to get your software up and running fast, and then to make sure that it keeps operating as expected.
Prior to the actual installation of our products we perform an in-depth evaluation of our client’s IT environment. We call this our Product and Environment Review, or PIER. Once the environment is reviewed and certified, our team of installation experts will quickly install the components of your M2 Solution and ready it for configuration by our Technical Services team.
Our training program is designed to foster product self-sufficiency. Attendees will receive training that includes technology overview, use of all product configuration tools, methods for definition of business rules and edits, best practices for the creation of maps and translations and other tips and techniques. Training classes are established to meet your specific scheduling needs and can be held at our headquarters location or at your site.
Our Technical Services group handles all the actual configuration and testing of your licensed M2 solutions leading up to and through your actual “go live”. This team is focused on the definition of business rules, trading partner profiles and interfaces to external systems. Our experienced professionals will guide you through transaction mapping, routing and distribution. You will receive hands-on assistance with the M2 ENGIN Administration Services for managing communications protocols, message formats, adherence to standards and much more.
Our engineering and development teams are available as required to create any custom enhancements necessary for your unique implementation.